Lloyd Jewellers is committed to selling high-quality jewellery products we hope you'll enjoy wearing but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
14 day Return Policy
Please note: This only relates to internet purchases and does not apply to purchases made in store.
We offer a 14 day money back guarantee, so just return them to us unused, in their original undamaged packaging with any booklets, guarantees and product tags if they are attached, and we will give you a refund. Unless faulty, we can not accept the return of jewellery that has been worn, personalised or adjusted. Please note: we cannot accept the return of earrings under any circumstances unless faulty.
To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order number, or a copy of the original receipt, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return.
Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's ‘track and trace' facility. If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount plus a £10.00 administration fee from any refund. Please allow up to 5 working days after receipt for all refunds and exchanges to be processed.
Please send all returns to the following address:
2-4 New Street,
If there's a fault with the product...
We've made it easier!
If you bring it back to us within 14 days with your proof of purchase, we'll give you a replacement or a refund.
In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.